Refund Policy

At Newgain, we strive to provide high-quality products and a great customer experience. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Returns

• Products must be unused, unopened, and in their original packaging.

• Return requests must be made within 7 days of delivery.

2. Non-Returnable Items

• Opened or used products

• Products damaged due to misuse

• Items purchased on special offers or discounts (if applicable)

3. Refund Process

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed within 5–7 business days.

4. Refund Method

• Refunds will be credited to the original payment method.

• For Cash on Delivery orders, refunds will be processed via bank transfer.

5. Shipping Charges

• Shipping charges are non-refundable unless the product is defective or incorrect.

6. Damaged or Wrong Products

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with proof (images/video), and we will assist you with a replacement or refund.

7. Contact Us

For any return or refund queries, contact us at:
📧 support@newgain.com