Return Policy

At Newgain, we aim to ensure a smooth and satisfying shopping experience. If you wish to return a product, please read our return policy below.

1. Return Eligibility

• Products must be unused, unopened, and in their original packaging.

• Return requests must be raised within 7 days of delivery.

2. Non-Returnable Products

• Used or opened products

• Products damaged due to improper use

• Items bought under special discounts or offers (if applicable)

3. Return Process

• To initiate a return, contact our support team with your order details.

• Once your request is approved, we will guide you through the return process.

4. Return Shipping

• Customers may be required to bear return shipping charges unless the product is damaged or incorrect.

5. Inspection & Approval

• Returned products will be inspected once received.

• Only after approval, the refund or replacement will be processed.

6. Damaged or Incorrect Product

If you receive a damaged or wrong product, please inform us within 48 hours of delivery with proper proof (photos/videos), and we will arrange a replacement or refund.

7. Contact Us

For return-related queries, contact us at:
📧 support@newgain.com